We gladly offer exchanges, store credit and refund policy (t&c's apply) on BabyDink Baby Carriers, BlankyDink Swaddles and DollyDink Doll Carriers (*excluding Final Sale items).
Our policy is detailed below.
BabyDink Baby Carriers are a sized product.
In the event the size you select isn’t quite right, we encourage you to exchange your carrier size to get the best fit and enjoy the benefits of handsfree babywearing.
Be sure to use our helpful resources below to ensure you select the right BabyDink size for you.
We recommend you confirm you have the correct sizing before use, wash and wear. You can check your sizing dimensions and measurements here
There is no exchange or refund option for Clearance Items. All clearance sale items are final sale. BIB Dummies are not eligible for return.
Returning items must meet these criteria
Carrier size exchanges
If you need to exchange your BabyDink carrier for a different size or colour your request must be actioned within 30 days of receipt.
Choose the alternative size and colour in the returns portal or select store credit as your return option and apply your credit to your next purchase.
We offer size exchanges for purchases made on sale or using a discount code but these items are not eligible for refund.
All carriers marked FINAL SALE are not eligible for exchange or refund.
Please make sure to check your measurements carefully or confirm your sizing with Customer Care before ordering to avoid disappointment.
Other product exchanges
BlankyDink swaddle blankets and DollyDink toy carriers can be exchanged in the returns portal by choosing an alternative colour or store credit that can be applied to another purchase. Your request must be actioned within 30 days of receipt.
Must be actioned within 30 days of receipt and meet the above criteria.
Please note: Carriers purchased on FINAL SALE are not eligible for refund.
Please contact our Customer Care team - firstname.lastname@example.org
It is rare, but if you’ve experienced a fault with your item or it arrives damaged.
Please select "Item Damaged' in the returns portal and upload a photo with us to asses the damage. BabyDink will waive all handling fees for any damaged or faulty items.
Received an incorrect product
If your order has arrived not as ordered, simply select 'Received the Wrong Item' in the returns portal. BabyDink will arrange an exchange and waive all handling fees.
Returning your item - To commence the return process, please complete the following steps:
Step 1 - Submit
Submit your return request via the Returns Portal - you will need your original order number and email address or mobile phone number
Step 2 – Check your item
Returning items must meet these criteria
Step 3 – Pay the Shipping and Handling fees
Step 4 – Package your Return + Print your Label - Return Australia Post
After submitting your return, you will be able to generate a shipping label
Print your label and include it with your return at Australia Post within 10 business days.
If you are unable to print your label, simply take a photo of the label or download the QR code to your phone and Australia Post can scan it and provide a printed label.
All returns instructions will be emailed to you for your records.
What happens next?
Once received, we will assess your return. Please allow up to 5 business days for your refund or exchange to be processed after it is received by our warehouse. Please note during peak sales events and holiday periods handling times may increase.
Refunds will only be approved in line with the above. BabyDink Australia reserves the right to reject returns claims that do not meet the criteria.
Have a question?
Check our FAQ’s here – as we have likely already answered your questions.
If your question hasn’t been answered by our FAQ’s – simply contact our friendly and highly trained Customer Care team - email@example.com and quote your original order number, for exchanges of BabyDink carriers it's also helpful to include photos of yourself wearing the carrier and your bust/chest and low hip measurements, so our team can guide you in to the right size carrier for you.