NEED TO EXCHANGE YOUR SIZE? 

We make it easy!

Please contact our Customer Care team at care@babydink.com and quote your original order number.

Then simply complete our easy returns form below and include it with your return. 

Download Returns Form

Don't have access to a printer? No worries, a handwritten coy of this form is perfectly fine.

Need the replacement size urgently? We get it. 

We would encourage you to purchase the replacement BabyDink required and return your original purchase for a full refund.

If you would prefer to wait for a replacement BabyDink baby carrier to be sent to you, please be sure to include a REPLY PAID postage bag or satchel with your delivery address clearly marked. 

Note : Shipping costs for exchanges are covered by the Customer and not absorbed by Baby Dink

Please send all returns/exchanges to:

In the event a satchel is not included, you will be contacted by our team to arrange postage payment via Paypal or Direct Deposit - a flat rate charge applies of $10.00AUD within Australia & $30.00AUD for International orders

All items must be returned to us in original packaging, original condition, unworn and unwashed. 

BabyDink Australia reserve's the right to refuse refunds or exchanges that do not meet these conditions. If you have any concerns or questions about our terms and conditions, please do no hesitate to contact us.

• Please choose carefully, as we do not offer refunds or exchanges on sale items or change of mind. 
• All sale items are final sale. If the sizes are available we are happy to offer an exchange on the same style/colour
• If selecting your size whilst still pregnant, we understand that body shape can change, so we offer easy 45 day exchanges.
• If you received your BabyDink as a Shower Gift or purchased early on in your pregnancy, and need to exchange sizes out of the 45 day time frame - just get in touch
• We do our best to fit most bodies and our aim to be as inclusive as possible, in the case where either our smallest size is too big, or the largest is too small, we will happily refund you. Simply include this information on your returns form under 'reason for return'

FAULTY ITEMS OR NOT AS ORDERED?

No worries! We are here to help

We ask that you inspect all of your items upon their arrival; should there be any defects, damages or problems with your goods you must contact us within 10 days of receipt.

Please contact our Customer Care team at care@babydink.com let us know your original order number, then complete the simple returns form below and include it with your return.

Download Returns Form here. 

If an item is faulty, wrongly described or vastly different from the sample shown on our website we will either issue a full refund or replace the item for the same or different product.

We will gladly replace your BabyDink if it is defected or damaged, is significantly different from our item description or simply wasn't what you ordered.

In this case, we will provide a REPLY PAID postage label to help minimise the inconvenience caused, and if a replacement is needed it will be shipped to you via Express Post

Please inspect all of your items upon their arrival; should there be any defects or damages to your goods you must contact us within 10 days of receipt

DOMESTIC SHIPPING WITHIN AUSTRALIA:

If you live within Australia, we're are thrilled to offer FREE Standard Shipping on all orders via Australia Post. Depending on your location you should expect your Baby Dink to arrive between 2 - 10 business days. 

Need your carrier fast? We suggest upgrading to Express Shipping at checkout on all Australian orders - flat rate $10

INTERNATIONAL SHIPPING:

Hello to our gorgeous international customers! We offer $20 standard International Shipping for all orders outside of Australia at checkout.  All orders are sent via intentional courier, with tracking. 

SHIPPING FAQS:

When will my order ship?

BabyDink ships orders daily. All orders placed with us after 7:00am will be shipped to you on the next available business day

Where does BabyDink ship from?

BabyDink ships from our Distribution centre in Melbourne, Australia.

Are there any delays for Australian customers right now?

Orders placed within Australia are currently on track without major delay. Please allow up to 7 business days for standard delivery and 2 business days for express. 

Are there any delays in for International customers right now?

International customers may still be impacted by delays depending on your location and COVID-19 impacting local customs and postal services. Find out how you might be affected here

What could impact my parcel arriving on time?

PUBLIC HOLIDAYS may impact delivery times 

COVID19 may impact delivery services including Australia Post and International Courier , unforeseen delays due to Covid-19 measures undertaken in individual countries are beyond our control and expected shipping times may be subject to change at short notice. 

Where can I find my tracking information?

You will receive your tracking information via email - can't locate it? Be sure to check your spam and junk folders.