Download our easy Returns Form here. Please attach this form, along with a pre-paid postage bag with your delivery address and your Baby Dink carrier. Shipping costs for exchanges are not covered by Baby Dink. Thank you!

Please return all exchanges to:

BabyDink
17 Galillee Crt, 
Mount Martha, VIC 3934

EXCHANGES: 

We will happily allow exchanges due to incorrect sizing, but you are responsible for the return postage fees. All items must be returned to us in original condition, unworn and unwashed. 

If selecting your size whilst still pregnant, we understand that body shape can change, so we offer easy 45 day exchanges. *If you received your BabyDink as a Shower Gift or purchased early on in your pregnancy, and need to exchange sizes out of the 45 day time frame - just get in touch!

We do not offer exchanges for final SALE items. 

Baby Dink does not accept returns for a refund for change of mind.

** We do our best to fit most bodies however in the case where either the smallest size is too big, or the largest size is too small we will happily refund you. Please include information on your returns form.

To return your Baby Dink for an exchange please follow the steps listed on your returns form. 

FAULTY ITEMS: 

If an item is faulty, wrongly described or vastly different from the sample shown on our website we will either issue a full refund or replace the item for the same or different product.

We will however gladly replace your Baby Dink if it is defected or damaged or are significantly different from our item description.

We strongly suggest that you inspect all of your items upon their arrival; should there be any defects or damages to your goods you must contact us within 10 days.

We reserve the right to refuse refunds or exchanges that do not meet these conditions. If you have any concerns or questions about our terms and conditions, please do no hesitate to contact us.

Please choose carefully, as we do not offer refunds on sale items for change of mind. 

COVID-19 SHIPPING DELAYS

Australia Post is experiencing international delays of 2-4 weeks due to Coronavirus. You can check how your location has been impacted here. We ask that you please allow extra time for delivery during this time.

*New Zealand Customer Delays of 18-25 Business days are expected

WITHIN AUSTRALIA:

If you live within Australia, we're so excited to offer FREE Standard Shipping on all orders via Australia Post. Depending on your location you should expect your Baby Dink to arrive between 1 - 7 business days. 

Alternatively if you can select to upgrade to Express Shipping at checkout on all Australian orders for only $10.

INTERNATIONAL SHIPPING:

Hello to our gorgeous international customers! We offer $20 standard International Shipping for all orders outside of Australia at checkout.  All orders are sent via Australia Post.